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  Our Capability

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About Us and Our Capability

Creditability® can advise you on the steps to be taken to master Credit Management – whether you require an extensive Credit audit to assess the strengths and weaknesses of your current practices and procedures, a solution to a specific problem, or simply more effective and efficient ways of executing your systems.

Our experience and expertise in the areas of conflict resolution, negotiation and communication skills, staff training and team building, and collection techniques are based on the latest best practice techniques.

We’re available for on-site short and long-term assignments, one-off consultations as well as interim staffing and management solutions, typically to stand-in during periods of change, major project development/implementation or other times of disruption to 'normal services.


Working Capital Management
  • Maximising Cash Flow
;
  • Collection Portfolio Reviews;
  • 
Performance Measurement and Improvement.

Customer Relationships
  • Customer Retention;
  • Telephone Collection Skills;
  • Credit-based Customer Satisfaction Surveys.

Staff
  • Credit Staff Placement [Temporary or Contract, as well as Permanent Recruitment];
  • Interim or short-term-staffing solutions either during secondment or major project development;
  • In-house Training [including Collections Training, Time Management and Presentation Skills for Senior Finance and Credit Managers;
  • Staff Satisfaction Surveys;
  • Performance Management;
  • Account Portfolio Management;
  • Mentoring for Credit Staff across the range;
  • Change Management.

Management and Administration
  • Credit.DNA Audit Program;
  • Credit Practices, Policies and Procedures
;
  • Project Planning;
  • 
Systems Design
            - Implementation
            - Post-Implementation Review;
  • Centralization/Decentralization
           - Past and Planned
;
  • Outsourcing/Insourcing;
  • Offshoring/Onshoring;
  • 
Security
            - PPSA
            - Guarantees;
  • Billing and Mailout Cost containment.

Contact us now and start achieving better Credit outcomes for your business.

*Creditability® is a registered trademark of the Australian company, Nextera Pty Ltd, ACN 068 961 008, and, while based in Sydney, is available for consulting assignments across Australia .... and beyond!.