CRM: to Better Manage Customer data, Collection Automation and Enhance Reporting
Customer Relationship Management
Typical Enterprise Resource Planning [ERP] / Debtors' Collection System There are extensive manual processes involved in managing Debtors through standard ERP systems. Many ERP's are incorporating higher levels of automation, e.g. to generate and distribute invoices and supporting documentation electronically, but amendments and modifications invariably require the extensive use of IT staffing and resources and there are always lags and significant costs involved in changes.
Routine Collection Follow Up requires time consuming manual processes. Apart from billing printing and dispatch, all other contact is generally manual, taking valuable time that could be used by Collection staff to deal with significant issues, rather than just reminding Customers to pay bills that are overdue.
ERP with Integrated CRM System Incorporation of a CRM System properly customised eliminated many manual processes, leaving Collection Staff to focus on personal interaction and problem resolution.
Opportunities Arising from the incorporation of CRM in your business model