Our Services

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Creditability® can advise you on every facet of your Credit management – whether you require an extensive Credit Audit to assess the strengths and weaknesses of your current practices and procedures, a solution to a specific problem or simply more effective and efficient ways of executing your systems.

Our experience and expertise in the areas of conflict resolution, negotiation and communication skills, staff training and team building, and collection techniques are based on the latest best practice techniques.

We also provide Interim Management Services to assist in times of change, secondment or significant upgrades in processes, practices and new directions.

         Click me, click me!

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​Management and Administration

• Credit Practices, Policies and Procedures
;
• Project Planning;
• 
Systems Design, including;

            - Implementation
            - Post-Implementation Review;

• Centralization/Decentralization

           - Past and Planned
;

• Outsourcing/Insourcing;
• Offshoring/Onshoring;
• 
Security

           - PPSA
           - Guarantees;

• Credit.DNA Audit Program;
• Billing and Mailout Cost Reduction
• Multi- channel document delivery through email, spreadsheets, PDF, SMS, Fax, traditional mail or any combinations thereof.
  

Working Capital Management

• Maximising Cash Flow
;
• Collection Portfolio Reviews;
• 
Performance Measurement and Improvement.
  

Customer Relationships

• Customer Relationship Management

          - Collection Queues;
           - Workload Management        
​           - Tailored Reporting;

• Telephone Collection Skills;
• Credit-based Customer Satisfaction Surveys;
• Establishing a relevant Customer Satisfaction Index.

Staff

• In-house Training [including - -

           - Collections Training and the
              Use of Influence
            - Time Management
            - Presentation Skills for Senior    
               Managers;

• Credit Staff Placement

           - Temporary or Contract
           - Permanent Recruitment

• Interim or short-term-staffing solutions, either during secondment or major project development;
• Staff Satisfaction Surveys;
• Performance Management;
• Account Portfolio Management;
• Mentoring for Credit Staff across the range;
• Change Management.

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*Creditability® is a registered trademark of the Australian company, Nextera Pty Ltd, ACN 068 961 008 and, while based in Sydney, is available for consulting assignments across Australia .... and beyond!l

Creditability® - Credit Management Simplified

Contact us now and start achieving better Credit outcomes for your business.